Smart Prithibi

A Smart Utility is one that utilizes the latest technology in generation through distribution to provide efficient and sustainable services with minimal waste and losses.





Smart Prithibi - Partnering with Utilities to be Smarter!

Using the Oracle technologies, Prithibi can help transform a utility from the ordinary to a Smart Utility:

  • Meter Data Management (MDM): Supports the loading, validation and editing of meter data.
  • Smart Grid Gateway (SGG): Allows two way communication of commands between smart meter devices and different applications like the Smart Grid, CIS systems and MDM.
  • Customer Care and Billing (CC&B): Customer Information System that brings all the customer and meter information together to bill for service.
  • Apex: Reporting and Analytics application that pulls data together from different Oracle applications for analysis and assessment.
  • Service Cloud/Customer Self Service: Customer facing application that empowers customers to manage their accounts, request for services and communicate with their utility.
  • Field Service Cloud: Mobile workforce application that allows for efficient and effective completion of customer work orders.
  • Asset Management: Application that maintains and tracks the lifecycle of available assets.
  • IoT: Oracle Internet of Things, that takes data from different applications and analyzes it based on predictive models.

Prithibi’s roadmap to transforming into a Smart Utility ensures the following attributes:

Latest Technologies Used:

  • Utility applications deployed in the Cloud.
  • Integrated setup to allow for seamless movement of data.
  • Predictive models based on data analytics.
  • Customizable Oracle technology with extensive capabilities.
  • Technology that uses intelligent routing and load balancing capabilities.
  • Mobile and desktop compatible applications.


Efficiencies Gained:

  • Less manual intervention.
  • Reduced redundancy and repetitive tasks.
  • Increased automation.
  • Increased monitoring and notification of issues.
  • Easier management and control of the system.
  • Increased access to information by customers.
  • Empowerment of customers to manage their accounts.
  • Addition of technology for customers to communicate with the utility.



  • Increased adoption of technology by client staff.
  • More efficient and effective delivery of service to customers.
  • Reduced overhead cost.
  • Increased customer satisfaction .


Minimizing of Waste:

  • Green/online technology minimizes user of paper.
  • Configuration within the applications allow for conservation and reduction in usage.
  • Configuration within the applications can accommodate for changes in the environment as a result of climate change.
  • Intelligent routing reduces driving time by field technicians.
  • Online capabilities reduces the need for travel to customer service centers.
  • Overall carbon footprint reduced.