Services


Business
Transformation

Customer
Information System
(CIS) Implementation Services

Cityworks
Implementation Services

Oracle Utilities Application
Implementation and Support
Business Transformation
  • Needs assessment and gap analysis of existing system and processes; identifying what business problems need to be solved and the current functionality against available technology.
  • Recommendations for new implementations and upgrades; providing solutions to meet the needs of the business.
  • Strategic planning support for business transformation; to include effective Customer Service delivery innovation.
  • Technology roadmap of transformation; connecting the business strategy to the investment and outcomes that will drive transformation, execution and delivery.

Business Information

Customer Information System (CIS) 
Implementation Services
  • Project management; from initiation to planning, to execution, thru support transfer.
  • Technology roadmap of transformation; mapping full implementation through execution and delivery.
  • Full implementations available for both cloud and onsite at business premises.
  • Development of methodology, artifacts, tools and templates to ensure successful implementation.
  • Testing and system health quality checks at strategic points to confirm performance.
  • Training development and facilitation for system administrators and support staff; to include end user refresher training for products.
  • Web self-service implementation; providing multichannel contact center for utility company usage.
  • Full post-implementation support transfer; 24-hour support environment.

Business Implementation

Cityworks  Implementation Services

 

  • Implementation of City Works, a GIS centric Asset Management application allowing for work order management and asset inventory
  • Real time updates to assets as they are activated or retired in the field
  • Integrated with Esri® ArcGIS®, Cityworks uses authoritative GIS data to provide a solution to improve operational effectiveness
  • Learn more at www.cityworks.com

 

Cityworks Implementation

Oracle Utilities Application Implementation and Support
  • Oracle Cloud Build Partner, developing, implementing and supporting Oracle Utility Applications:
    • CC&B/C2M- Oracle CIS applications supporting the full meter to cash process
    • MDM- Meter Data Management
    • SGG- Smart Grid Gateway for an AMI data
    • JDE- JD Edwards Financials
    • OFSC- Oracle Field Service Cloud for mobile solution
    • BI Publisher/Tools for reports and analytics
    • Right Now- Oracle Service Cloud application for customer engagement.

Oracle Technology and CSS Implementation